Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607001 | Scottish Prison Service | policy/administration | Not duly made or withdrawn, no recommendations | October 2017 |
| 201607073 | The City of Edinburgh Council | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607082 | Aberdeenshire Council | repairs and maintenance | Not upheld, recommendations | October 2017 |
| 201607186 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201607284 | Cathcart and District Housing Association Ltd | complaints handling | Upheld, recommendations | October 2017 |
| 201607406 | Fife NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | October 2017 |
| 201607482 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607642 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607644 | A Medical Practice in the Lanarkshire NHS Board area | policy / administration | Not upheld, no recommendations | October 2017 |
| 201607679 | The Moray Council | primary school | Some upheld, recommendations | October 2017 |