Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201504212 | Edinburgh Napier University | accommodation | Upheld, recommendations | May 2016 |
| 201504218 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | May 2016 |
| 201504352 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201504380 | Heriot-Watt University | complaints handling | Not duly made or withdrawn, no recommendations | May 2016 |
| 201504465 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504475 | University of Edinburgh | policy/administration | Not upheld, no recommendations | May 2016 |
| 201504595 | The City of Edinburgh Council | council tax | Some upheld, recommendations | May 2016 |
| 201504628 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504724 | Scottish Prison Service | visits | Not upheld, recommendations | May 2016 |
| 201504847 | A Medical Practice in the Tayside NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2016 |