Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201215 Orkney Islands Council complaints handling (incl social work complaints procedures) Upheld, recommendations January 2013
201201260 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201288 Hebridean Housing Partnership Ltd neighbour problems Not upheld, no recommendations January 2013
201201320 The Robert Gordon University academic appeal/exam results/degree classification Not upheld, no recommendations January 2013
201201354 Office of the Scottish Charity Regulator complaints handling Some upheld, recommendations January 2013
201201400 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201413 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201457 A Practice in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201466 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013
201201554 Scottish Water damage caused / compensation Upheld, recommendations January 2013