Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202220 | The Highland Council | traffic regulation and management | Some upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202262 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 |
| 201202272 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 |
| 201202444 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201202470 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2013 |
| 201202525 | Scottish Prison Service | money | Not upheld, no recommendations | January 2013 |
| 201202534 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |
| 201202547 | North Lanarkshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201202593 | A Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2013 |
| 201202618 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |