Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202641 Scottish Prison Service personal property Not upheld, no recommendations January 2013
201202830 Scottish Prison Service complaints handling No decision reached January 2013
201202896 Grampian NHS Board complaints handling Upheld, action taken by body to remedy, recommendations January 2013
201202916 Scottish Prison Service recreation Not upheld, no recommendations January 2013
201002513 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations December 2012
201003747 Falkirk Council finance - housing benefit and council tax benefit Some upheld, recommendations December 2012
201004025 Glasgow City Council complaints handling (incl social work complaints procedures) Some upheld, recommendations December 2012
201005291 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations December 2012
201101084 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201101164 A Medical Practice, Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012