Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808613 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201808987 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201809062 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201809165 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201809603 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201809644 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | July 2020 |
| 201809966 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201809975 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201810039 | Fife NHS Board | complaints handling | Not upheld, no recommendations | July 2020 |
| 201810094 | Clear Business Water | incorrect billing | Some upheld, no recommendations | July 2020 |