Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201001207 | A medical practice, Ayrshire and Arran NHS Board | clinical treatment; diagnosis; failure to refer | Some upheld, recommendations | June 2011 |
| 201001943 | Lothian NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | June 2011 |
| 201002105 | Aberdeen City Council | housing; allocations; transfers and exchanges | Some upheld, recommendations | June 2011 |
| 201002171 | Greater Glasgow and Clyde NHS Board | communication; staff attitude; dignity; confidentiality | Not upheld, no recommendations | June 2011 |
| 201002248 | Lothian NHS Board | care of the elderly; nutrition; record-keeping; communication | Some upheld, recommendations | June 2011 |
| 201002471 | Renfrewshire Council | complaints handling; investigation | Not upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201002667 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis; consent | Some upheld, recommendations | June 2011 |
| 201002668 | Fife Council | council tax collection; pursuit of arrears | Not upheld, no recommendations | June 2011 |
| 201002767 | NHS 24 | clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments | Not upheld, no recommendations | June 2011 |
| 201002776 | Glasgow City Council | education; exclusion from school; complaints handling | Upheld, recommendations | June 2011 |