Office closure
We will be closed on Monday 16 September 2024 for the public holiday. You can still submit complaints through our online form, but we won't respond until we reopen on Tuesday 17 September.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
202103298 | Business Stream | Incorrect billing | Upheld, recommendations | November 2022 |
202103864 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
202104829 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
202105316 | East Lothian Council | Communication / staff attitude / confidentiality | Some upheld, recommendations | November 2022 |
202105940 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
202111152 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
202111792 | Student Awards Agency for Scotland | Handling of application | Resolved, no recommendations | November 2022 |
201805543 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2022 |
201901131 | Water Plus Select Ltd | Complaints handling | Resolved, no recommendations | October 2022 |
201904027 | East Dunbartonshire Council | Policy / administration | Some upheld, recommendations | October 2022 |