Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900588 Bridgewater Housing Association Ltd aids and adaptations Not upheld, no recommendations June 2020
201900600 Argyll and Bute Health and Social Care Partnership care in the community Upheld, recommendations June 2020
201900624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201900641 West Lothian Council complaints handling Not upheld, no recommendations June 2020
201900702 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201900771 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201900773 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations June 2020
201900778 Fife Health and Social Care Partnership policy / administration Upheld, recommendations June 2020
201900780 Scottish Prison Service non-legal correspondence Some upheld, recommendations June 2020
201900883 North Lanarkshire Council policy / administration Not upheld, no recommendations June 2020