Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403239 | Business Stream | incorrect billing | Upheld, recommendations | September 2015 |
| 201403430 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2015 |
| 201403465 | The City of Edinburgh Council | complaints handling | Some upheld, recommendations | September 2015 |
| 201403492 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403532 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2015 |
| 201403540 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403561 | West Lothian Council | neighbour disputes and antisocial behaviour | Not upheld, recommendations | September 2015 |
| 201403598 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2015 |
| 201403698 | The City of Edinburgh Council | repairs and maintenance | Some upheld, no recommendations | September 2015 |
| 201403864 | The City of Edinburgh Council | housing statutory repair notices, HAA areas and demolition orders | Upheld, recommendations | September 2015 |