Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400336 | Knowes Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2014 |
| 201400340 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201400370 | Dumfries and Galloway NHS Board | complaints handling | Upheld, recommendations | August 2014 |
| 201400434 | Berwickshire Housing Association Ltd | repairs and maintenance | Not upheld, action taken by body to remedy, no recommendations | August 2014 |
| 201400516 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201400591 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | August 2014 |
| 201400745 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2014 |
| 201400809 | Business Stream | incorrect billing | Not upheld, no recommendations | August 2014 |
| 201103721 | Falkirk Council | repairs and maintenance | Some upheld, recommendations | July 2014 |
| 201104206 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | July 2014 |