Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700978 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2017
201507495 Queen Margaret University academic appeal/exam results/degree classification Not upheld, recommendations September 2017
201507712 Scottish Ambulance Service admission / discharge / transfer procedures Upheld, recommendations September 2017
201507915 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2017
201508866 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2017
201600377 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2017
201600538 Ayrshire and Arran NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2017
201600541 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2017
201600717 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2017
201600783 Perth and Kinross Council complaints handling (incl social work complaints procedures) Some upheld, recommendations September 2017