Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407345 East Renfrewshire Council policy/administration Not upheld, no recommendations August 2015
201407377 West Lothian Council policy/administration Upheld, recommendations August 2015
201407445 Business Stream incorrect billing Not upheld, recommendations August 2015
201407618 Care Inspectorate regulation of care Not upheld, no recommendations August 2015
201407668 Scottish Prison Service complaints handling Upheld, recommendations August 2015
201407699 Scottish Prison Service complaints handling Upheld, no recommendations August 2015
201407897 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201407898 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201500028 East Kilbride and District Housing Association Ltd communication staff attitude dignity and confidentiality Upheld, no recommendations August 2015
201500074 Scottish Prison Service policy/administration Not upheld, no recommendations August 2015