Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403945 Scottish Prison Service disciplinary charges - orderly room proceedings Not upheld, recommendations February 2015
201403994 East Dunbartonshire Council complaints handling Upheld, recommendations February 2015
201404039 A Council policy/administration Some upheld, no recommendations February 2015
201404053 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2015
201404172 Scottish Prison Service personal property Not upheld, no recommendations February 2015
201404281 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations February 2015
201300141 Glasgow City Council refuse collection & bins Upheld, recommendations January 2015
201300961 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201301433 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2015
201302576 The City of Edinburgh Council communication staff attitude dignity and confidentiality January 2015