Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200711 | Business Stream Ltd | debt recovery / payment fees | Some upheld, action taken by body to remedy, recommendations | October 2012 |
| 201200729 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2012 |
| 201200770 | Crown Office and Procurator Fiscal Service | complaints handling | Upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200829 | Scottish Prison Service | complaints handling | Some upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200831 | Scottish Prison Service | education | Not upheld, no recommendations | October 2012 |
| 201200899 | Glasgow Housing Association Ltd | neighbour problems | Not upheld, no recommendations | October 2012 |
| 201200934 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2012 |
| 201200971 | The City of Edinburgh Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201201004 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2012 |
| 201201036 | Atrium Homes | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |