Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301781 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations February 2014
201301796 Scottish Ambulance Service communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, recommendations February 2014
201301844 Business Stream charging method / calculation Upheld, recommendations February 2014
201301999 Business Stream policy/administration Resolved, action taken by body to remedy February 2014
201302062 Lothian NHS Board clinical treatment / diagnosis Upheld, no recommendations February 2014
201302314 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201302543 West Lothian Council noise pollution Not upheld, recommendations February 2014
201302585 Business Stream charging method / calculation Complaint withdrawn February 2014
201302595 South Lanarkshire Council handling of application (complaints by opponents) Upheld, no recommendations February 2014
201302619 Scottish Prison Service exercise and time in the open air Some upheld, recommendations February 2014