Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400815 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201400851 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Not upheld, action taken by body to remedy, no recommendations September 2014
201401120 Scottish Ambulance Service complaints handling Not upheld, action taken by body to remedy, no recommendations September 2014
201401160 Scottish Prison Service personal property Not upheld, no recommendations September 2014
201401223 Scottish Prison Service policy/administration September 2014
201401299 Scottish Prison Service downgrading Not upheld, no recommendations September 2014
201401431 Scottish Prison Service policy/administration Not upheld, no recommendations September 2014
201401598 The City of Edinburgh Council complaints handling Upheld, recommendations September 2014
201401645 Scottish Prison Service visits Upheld, recommendations September 2014
201203533 Business Stream meter reading Upheld, recommendations August 2014