Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501021 Greater Glasgow and Clyde NHS Board complaints handling Upheld, recommendations September 2015
201501483 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201501567 Glasgow City Council communication, staff attitude and confidentiality Some upheld, action taken by body to remedy, no recommendations September 2015
201501632 Charing Cross Housing Association Ltd applications, allocations, transfers & exchanges Upheld, recommendations September 2015
201501679 The Highland Council mental health issues Complaint withdrawn September 2015
201200387 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Some upheld, recommendations August 2015
201301743 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201303319 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201303345 East Renfrewshire Council handling of application (complaints by opponents) Not upheld, no recommendations August 2015
201304125 Dumfries and Galloway Council policy/administration Some upheld, recommendations August 2015