Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508644 | Business Stream | incorrect billing | Upheld, recommendations | August 2016 |
| 201508676 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201508696 | Student Awards Agency for Scotland | handling of application | Not upheld, no recommendations | August 2016 |
| 201508698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2016 |
| 201508787 | Scottish Prison Service | communication by phone | Upheld, recommendations | August 2016 |
| 201508844 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | August 2016 |
| 201508846 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2016 |
| 201508868 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201404055 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201406219 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |