Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304510 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304535 | Scottish Prison Service | confidentiality, complaints handling | Upheld, recommendations | May 2014 |
| 201304536 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2014 |
| 201304561 | Lanarkshire NHS Board | complaints handling | May 2014 | |
| 201304563 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | No decision reached | May 2014 |
| 201304635 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |
| 201304704 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304731 | Business Stream | complaints handling | May 2014 | |
| 201304759 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Resolved, no recommendations | May 2014 |
| 201305037 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | May 2014 |