Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706064 Stirling Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations June 2020
201800176 Angus Housing Association Ltd estate management / open spaces / environment work Some upheld, recommendations June 2020
201800445 Glasgow City Health and Social Care Partnership complaints handling Upheld, recommendations June 2020
201801934 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020
201803620 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803709 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations June 2020
201803809 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803891 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations June 2020
201803965 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201804029 A Medical Practice in the Grampian NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations June 2020