New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810303 University of Dundee special needs - assessment and provision Some upheld, recommendations October 2020
201810560 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations October 2020
201810858 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201901145 Business Stream incorrect billing Upheld, recommendations October 2020
201901364 Fife NHS Board complaints handling Upheld, recommendations October 2020
201901919 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201901967 Renfrewshire Council policy / administration Not upheld, recommendations October 2020
201902080 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201902479 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201903236 Fife Council repairs and maintenance Upheld, recommendations October 2020