New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201806888 Lothian NHS Board - Acute Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2020
201807030 North Ayrshire Council communication / staff attitude / confidentiality Upheld, recommendations September 2020
201807344 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations September 2020
201807591 Heriot-Watt University academic appeal / exam results / degree classification Upheld, recommendations September 2020
201808288 Highland NHS Board adult social work services (highland nhs only) Upheld, recommendations September 2020
201809456 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2020
201809522 East Dunbartonshire Council applications / allocations / transfers / exchanges Not upheld, no recommendations September 2020
201809533 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2020
201809646 Fife Council policy / administration Upheld, recommendations September 2020
201809858 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020