New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903205 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201903225 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201903373 Dundee City Council Child protection Upheld, recommendations August 2020
201903457 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2020
201903853 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904255 Edinburgh College Providing Learning Support and Guidance (by curriculum staff) Some upheld, recommendations August 2020
201904498 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904899 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2020
201906037 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201906775 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020