New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908559 River Clyde Homes Homeless person issues Some upheld, recommendations August 2020
201909588 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201709020 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201800345 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201803128 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations July 2020
201804269 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201804428 Western Isles NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201805039 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2020
201805473 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201805653 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2020