Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706415 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201706718 | Dumfries and Galloway Council | political matters / committees / standing orders / requests for information | Not upheld, no recommendations | February 2019 |
| 201707184 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201707213 | A Medical Practice in the Forth Valley NHS Board area | policy / administration | Some upheld, recommendations | February 2019 |
| 201707761 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201707788 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201708256 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201708266 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201708292 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | February 2019 |
| 201708293 | Office of the Scottish Charity Regulator | communication / staff attitude / confidentiality | Not upheld, no recommendations | February 2019 |