New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201605796 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2018
201606439 Lothian NHS Board - Acute Division nurses / nursing care Some upheld, recommendations February 2018
201606644 Business Stream policy / administration Resolved, no recommendations February 2018
201606956 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2018
201606972 Fife NHS Board nurses / nursing care Not upheld, recommendations February 2018
201607005 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2018
201607200 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607409 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607664 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607918 Perth and Kinross Council licensing - liquor Some upheld, recommendations February 2018