New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700651 Scottish Public Pensions Agency failure to provide information Upheld, recommendations February 2018
201700761 Shetland NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2018
201700896 Glasgow Kelvin College admissions Not upheld, no recommendations February 2018
201701131 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201701390 Shetland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201702016 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations February 2018
201702200 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2018
201702396 Glasgow City Council communication / staff attitude / dignity / confidentiality Some upheld, recommendations February 2018
201702401 Fife Council applications / allocations / transfers / exchanges Not upheld, no recommendations February 2018
201702621 Angus Council policy / administration Upheld, recommendations February 2018