New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201702982 The City of Edinburgh Council complaints handling (incl appeals procedures) Not upheld, no recommendations February 2018
201703049 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Upheld, recommendations February 2018
201703176 North Ayrshire Health and Social Care Partnership communication / staff attitude / dignity / confidentiality Not upheld, no recommendations February 2018
201703557 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201703692 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201704147 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations February 2018
201600143 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2018
201601677 City Of Glasgow College student discipline Upheld, recommendations January 2018
201605213 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2018
201605336 University of Strathclyde policy/administration Not upheld, no recommendations January 2018