New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201605386 Glasgow City Council primary school Not upheld, recommendations January 2018
201605572 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations January 2018
201605875 University of the West of Scotland academic appeal/exam results/degree classification Some upheld, recommendations January 2018
201605878 Aberdeen City Council repairs and maintenance Not upheld, no recommendations January 2018
201605947 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2018
201606182 Heriot-Watt University teaching and supervision Upheld, recommendations January 2018
201606186 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations January 2018
201606239 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations January 2018
201606241 Tayside NHS Board nurses / nursing care Some upheld, recommendations January 2018
201606386 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2018