New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608106 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608179 | Business Stream | charging method / calculation | Not upheld, recommendations | January 2018 |
| 201608264 | Irvine Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | January 2018 |
| 201608296 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | January 2018 |
| 201608467 | North Ayrshire Council | council tax | Some upheld, recommendations | January 2018 |
| 201608503 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2018 |
| 201608630 | University of Strathclyde | policy/administration | Not upheld, no recommendations | January 2018 |
| 201608736 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201608813 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608864 | Glasgow City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2018 |