New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301819 Fife Council zoning of local authorities, planning blight, flood prevention Upheld, recommendations October 2014
201301879 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2014
201301935 Perth and Kinross Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, recommendations October 2014
201301965 Scottish Environment Protection Agency policy/administration Some upheld, no recommendations October 2014
201301979 South Lanarkshire Council complaints handling (incl social work complaints procedures) Upheld, recommendations October 2014
201302091 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2014
201302093 Perth and Kinross Council neighbour disputes and antisocial behaviour Not upheld, no recommendations October 2014
201302204 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2014
201302289 The Highland Council sales and leases of property including excambions Not upheld, no recommendations October 2014
201302345 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations October 2014