New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201305983 | University of Edinburgh | complaints handling | Some upheld, recommendations | October 2014 |
201306302 | Scottish Prison Service | complaints handling | Not upheld, recommendations | October 2014 |
201306310 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
201400854 | Scottish Prison Service | special security measures | Some upheld, no recommendations | October 2014 |
201400964 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | October 2014 |
201401009 | Scottish Prison Service | downgrading | October 2014 | |
201401224 | Scottish Prison Service | progression | Upheld, action taken by body to remedy, no recommendations | October 2014 |
201401285 | Horizon Housing Association Ltd | neighbour disputes and antisocial behaviour | Some upheld, recommendations | October 2014 |
201401344 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
201401352 | Renfrewshire Council | licensing - other | Not upheld, no recommendations | October 2014 |