New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303126 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations September 2014
201303140 The Highland Council Crisis grant/failure to follow government guidance Upheld, recommendations September 2014
201303640 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2014
201303684 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201303731 Scottish Borders Council primary school Not upheld, no recommendations September 2014
201303788 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201303876 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2014
201304022 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201304030 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2014
201304165 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014