New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100827 | South Ayrshire Council | adoption of land | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100887 | Scottish Enterprise | complaints handling | Some upheld, recommendations | May 2012 |
| 201100939 | Dundee City Council | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100943 | Scottish Government | policy/administration | Not upheld, no recommendations | May 2012 |
| 201101004 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | May 2012 |
| 201101008 | Angus Council | housing statutory repair notices | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201101114 | Fife Council | Parking | Some upheld, recommendations | May 2012 |
| 201101243 | South Ayrshire Council | burial grounds/crematoria | Not upheld, no recommendations | May 2012 |
| 201101349 | North Lanarkshire Council | Tenancy rights and conditions | Some upheld, recommendations | May 2012 |
| 201101378 | Lanarkshire Valuation Joint Board | Policy/administration | Upheld, action taken by body to remedy, no recommendations | May 2012 |