Following the completion of the public consultation on the draft Child Friendly Complaints Handling Principles, we carried out detailed analysis and made a number of amendments based on the consultation responses and feedback. The resulting version of the Principles has now been submitted to the Scottish Parliament for approval. You can find and download a copy of that version below, though please note this may be subject to change following parliamentary comment and scrutiny.
Once approved, the final version of the Principles will become part of our wider Statement of Principles, which all public bodies under our jurisdiction must ensure their complaints procedures comply with.
View the Child Friendly Complaints Handling Principles (PDF, 113KB).