Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707641 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2018 |
| 201707727 | Anglian Water Business | incorrect billing | Resolved, no recommendations | July 2018 |
| 201707783 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201708324 | Glasgow City Council | special educational needs - assessment & provision | Not upheld, no recommendations | July 2018 |
| 201708344 | A Medical Practice in the Tayside NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201708674 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201609237 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700130 | Dundee City Council | development plans - breaches / procedures and enquiries | Some upheld, recommendations | June 2018 |
| 201700190 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700231 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |