Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103320 Highland NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, recommendations September 2012
201103335 South Ayrshire Council handling of application (complaints by applicants) Not upheld, no recommendations September 2012
201103386 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103435 Scottish Water sewer flooding - affecting water courses No decision reached September 2012
201103475 Dumfries and Galloway Council acquisition by authorities, home loss, disturbance, compulsory purchase and repurchase Not upheld, no recommendations September 2012
201103552 Business Stream Ltd incorrect billing Upheld, recommendations September 2012
201103632 Perth and Kinross Council complaints handling (incl social work complaints procedures) Some upheld, action taken by body to remedy, no recommendations September 2012
201103657 Fife Council complaints handling (incl social work complaints procedures) Not upheld, recommendations September 2012
201103664 Scottish Prison Service progression Not upheld, no recommendations September 2012
201103712 Business Stream Ltd incorrect billing Not upheld, action taken by body to remedy, no recommendations September 2012