Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103381 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2012 |
| 201103489 | Scottish Ambulance Service | incident reporting; complaints handling | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201103542 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201103561 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | May 2012 |
| 201103575 | Grampian NHS Board | complaints handling | Not upheld, no recommendations | May 2012 |
| 201103628 | The City of Edinburgh Council | repairs and maintenance of housing stock | Not upheld, no recommendations | May 2012 |
| 201103639 | Dumfries and Galloway Council | council tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |
| 201103648 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 |
| 201103689 | A Dental Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | May 2012 |
| 201103719 | Muirhouse Housing Association Ltd | improvements and alterations | Not upheld, no recommendations | May 2012 |