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Decision report 201103689

  • Case ref:
    201103689
  • Date:
    May 2012
  • Body:
    A Dental Practice in the Grampian NHS Board area
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    lists (incl difficulty registering and removal from lists)

Summary
Miss C complained that her dentist had removed her from the dental practice's list of patients. However, dentists can do this, as long as they give three months' notice to the patient (unless the patient has shown violence). As the dentist had given adequate notice, there were no grounds for us to uphold the complaint.

Updated: March 13, 2018