Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800496 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2019
201800581 East Ayrshire Health and Social Care Partnership home helps / concessions / grants / charges for services Upheld, recommendations March 2019
201800677 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2019
201800737 Lothian NHS Board - Acute Division complaints handling Not upheld, no recommendations March 2019
201800864 The City of Edinburgh Council neighbour disputes and anti-social behaviour Some upheld, no recommendations March 2019
201800868 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2019
201801027 West Dunbartonshire Council repairs and maintenance Resolved, no recommendations March 2019
201801045 Dundee City Council policy / administration Not upheld, no recommendations March 2019
201801272 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2019
201801293 The Moray Council communication / staff attitude / dignity / confidentiality Some upheld, no recommendations March 2019