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Case ref:201801027
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Date:March 2019
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Body:West Dunbartonshire Council
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Sector:Local Government
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Outcome:Resolved, no recommendations
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Subject:repairs and maintenance
Summary
Mrs C, the sole homeowner in a council owned block of homes, complained about a unreasonable delay in arranging for mutual repairs to the property and a failure to keep her reasonably informed regarding when repairs would be carried out. We took no further action as the complaint was resolved on the basis of a reduction in the cost of the repair work in acknowledgement of the complaint received.