Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204677 | A Council | primary school | Some upheld, recommendations | September 2013 |
| 201204853 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201205132 | Scottish Prison Service | personal property | Upheld, no recommendations | September 2013 |
| 201205187 | A Council | complaints handling (including appeals procedures) | Some upheld, recommendations | September 2013 |
| 201300105 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201300202 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300273 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | September 2013 |
| 201300287 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300331 | Care Inspectorate | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300339 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2013 |