Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004494 South Lanarkshire Council Complaints handling Some upheld, action taken by body to remedy, no recommendations August 2011
201004625 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011
201004626 Scottish Prison Service Custodial services Not upheld, recommendations August 2011
201004685 Ayrshire and Arran NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations August 2011
201004741 Aberdeenshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004812 Waverley Housing Repairs and maintenance of housing stock (including dampness and infestations) No decision reached August 2011
201004917 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, action taken by body to remedy, no recommendations August 2011
201004921 A Medical Practice, Lothian NHS Board Practice list Some upheld, recommendations August 2011
201004965 Stirling Council Maintenance and repair of roads Not upheld, no recommendations August 2011
201005046 Argyll and Bute Council Non-domestic rates Some upheld, action taken by body to remedy, no recommendations August 2011