-
Case ref:201004812
-
Date:August 2011
-
Body:Waverley Housing
-
Sector:Housing Associations
-
Outcome:No decision reached
-
Subject:Repairs and maintenance of housing stock (including dampness and infestations)
Summary
Mrs C complained that the housing association had delayed in carrying out a repair to her property. During consideration of this complaint, Mrs C raised a number of additional issues that had not been considered under the association's complaints process. This meant that the complaint had come to us too early. As a result, we closed it, to allow Mrs C to raise the additional issues with the association.