Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300546 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | December 2013 |
| 201300588 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | December 2013 |
| 201300623 | Scottish Qualifications Authority | communication staff attitude and confidentiality | Upheld, recommendations | December 2013 |
| 201300718 | Fife College | other | Some upheld, recommendations | December 2013 |
| 201300729 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2013 |
| 201300737 | Renfrewshire Council | policy/administration | Upheld, no recommendations | December 2013 |
| 201300928 | Business Stream | incorrect billing | Resolved, no recommendations | December 2013 |
| 201301030 | A Council | primary school | Not upheld, recommendations | December 2013 |
| 201301228 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | December 2013 |
| 201301246 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2013 |