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Case ref:201300928
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Date:December 2013
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Body:Business Stream
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Sector:Water
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Outcome:Resolved, no recommendations
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Subject:incorrect billing
Summary
Mr C owns a holiday home complex, which has a main water storage tank, and individual tanks serving the accommodation. There was a leak, which was Mr C's responsibility to have repaired. However, when he was billed, Business Stream did not take into account that his premises were served with a soakaway (a gravel-filled channel or pit that helps manage surface water) and did not apply a leak allowance.
After we got in touch with Business Stream, they took action to investigate, and told us that if it was confirmed that there was a soakaway, they would amend Mr C's account. Mr C was satisfied with this as a resolution to his complaint.