Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500303 North Ayrshire Council repairs and maintenance Not upheld, no recommendations September 2015
201500357 Tayside NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2015
201500498 A Dental Practice in the Fife NHS Board area clinical treatment / diagnosis Complaint withdrawn September 2015
201500516 Scottish Borders Council council tax Some upheld, no recommendations September 2015
201500517 A Dental Practice in the Lanarkshire NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2015
201500524 Fife Council sheltered housing and community care Some upheld, recommendations September 2015
201500560 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201500619 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations September 2015
201500718 Scottish Prison Service accuracy of prisoner record Upheld, recommendations September 2015
201500728 A Medical Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations September 2015