Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100893 Scottish Prison Service Complaints Handling Not upheld, no recommendations November 2011
201100947 Scottish Prison Service Home Detention Curfew Not upheld, no recommendations November 2011
201101010 Scottish Prison Service Progression Not upheld, no recommendations November 2011
201101066 A Medical Practice, Grampian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201101139 Scottish Prison Service Legal Correspondence Not upheld, action taken by body to remedy, no recommendations November 2011
201101150 A Medical Practice, Tayside NHS Board Complaints handling Upheld, recommendations November 2011
201101169 A Medical Practice, Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201101175 Scottish Prison Service Transfer to Another Prison Not upheld, no recommendations November 2011
201101184 A Medical Practice, Lothian NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations November 2011
201101196 West Lothian Council Handling of application (complaints by opponents) Some upheld, recommendations November 2011