Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304136 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | June 2014 |
| 201304223 | Angus Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | June 2014 |
| 201304283 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | June 2014 |
| 201304515 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201304775 | Dumfries and Galloway NHS Board | policy / administration | Some upheld, recommendations | June 2014 |
| 201304806 | Scottish Prison Service | accommodation (including cell amenities and location); complaints handling | Some upheld, recommendations | June 2014 |
| 201304881 | Western Isles NHS Board | complaints handling | Not upheld, no recommendations | June 2014 |
| 201304980 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | June 2014 |
| 201305083 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2014 |
| 201305136 | Scottish Water | disputed cost to repair sewer / drain | June 2014 |